Account Management

How do I get started?

• To play, sign up for an account, complete the verification (KYC), and deposit funds. Once approved, you’ll gain access to live game shows and e‑bingo titles—with new games added regularly.

Who can play?

• Only players who are 21 years or older on a a legally permitted jurisdiction are allowed to register and play.

How do I register?

• Register using a valid mobile number.

• Your password must be at least 8 characters, including at least one uppercase letter, one lowercase letter, and one number.

• Confirm your registration using a One-Time Password (OTP) sent to your mobile number.

Account Verification (KYC)

Why is KYC required?

• KYC ensures player safety, prevents fraud, and helps us comply with regulatory requirements.

What documents are accepted?

• A valid government-issued ID (e.g., Driver’s License, Passport, National ID, UMID).

• A selfie holding your ID or other approved proof of identity.

Password & Login Issues

How can I reset my password?

• Use the “Forgot Password” option and enter your registered mobile number.

• Follow the instructions sent via SMS to reset your password.

How can I change my mobile number?

• Contact Chat Support for identity verification. Once confirmed, we’ll assist you in updating your registered number.

My account is locked—what should I do?

• Contact Chat Support for verification to regain access.

How many accounts can I create?

• Only one personal account is allowed per player. Creating multiple accounts may lead to suspension and forfeiture of funds.

Financial Questions

Do I need to pay taxes on my winnings?

• Yes, players are responsible for any applicable taxes under Philippine law.

How can I view my transaction history?

• Log in and navigate to the Transactions section to view deposit and withdrawal records.

Deposits & Withdrawals

What is the initial deposit requirement?

• A one-time ₱500 minimum deposit is required. This must remain in the account for 30 days before being used.

What payment methods are supported?

• Supported methods please check in the footer section

Are there any transaction fees?

• We don’t charge transaction fees, but your payment provider may apply one.

What is the minimum withdrawal amount?

• The minimum withdrawal amount is ₱100, subject to account verification.

How long do withdrawals take?

• Most withdrawals are processed immediately after approval.

• Jackpot or large prize withdrawals may take up to 3 days for security verification. You’ll receive updates about your withdrawal status.

Why is my withdrawal under review?

• Large transactions are subject to manual review to ensure regulatory compliance. Additional identity verification may be required.

Bonuses & Loyalty

How do I claim a bonus?

• You can track and claim available bonuses through your Rewards or Bonuses tab.

What is a wagering requirement?

• A wagering requirement is the total amount you must wager before withdrawing winnings from a bonus.

What are loyalty or VIP points?

• These are points earned by playing games, which can be exchanged for cash or other rewards.

Security & Fairness

Are games fair?

• Yes, all games use a certified Random Number Generator (RNG) to ensure fair outcomes.

Is my account secure?

• Your information is protected using the latest security standards and encryption.

Technical Support

What if my game freezes or won’t load?

• Try refreshing your browser, clearing cache and cookies, or disabling VPN/antivirus software.

• If the issue persists, contact Chat Support.

How do I clear my browser’s cache or cookies?

• Follow instructions based on your device (Windows, Mac, Android, iOS) or ask Chat Support for help.